If someone tells you they have a drinking problem: a one-page protocol

1. In the moment

1. Stop what you are doing and give your full attention. Choose privacy.
2. Say thank you for telling you. Do not look shocked or judge.
3. Listen. Ask 'What would help right now?' Do not diagnose or label.
4. Do not promise secrecy you cannot keep. Say who might need to know and why.

2. Check safety first

• If they are in danger, have had a seizure, are confused or collapsed: call 112 now.
• If they talk about harming themselves: stay with them, and call Tele-MANAS 14416 (or 1-800-891-4416) or 112 together.
• If they appear unfit to work safely (driving, machinery, heights, patients), follow your safety policy and make sure they get home safely. Do not let them drive.
• Do not tell a heavy drinker to stop suddenly: it can be dangerous. Encourage them to see a doctor first (the stopping-safely guide).

3. Point to help and let them choose

• Your own support route (EAP, counsellor, warden, clinic) if there is one.
• A doctor or a de-addiction service.
• Tele-MANAS 14416, free and open at any hour, and the free, private Recoverly app.

4. Afterwards

• Write down what was said and done in plain facts, and keep it private.
• Tell only the people who need to know under your policy, and tell the person you are doing so.
• Agree a follow-up time and keep it. Treat them as you would after any health disclosure: no punishment for asking for help.
• Look after yourself. Talk to HR or your own support route.

Never

• Gossip, or share it with the team.
• Make a promise of a job, cover or outcome.
• Demand proof, a promise to quit, or a test.
• Use what you were told against the person.